A Small Incident, A Bigger Question:

Are we becoming too reliant on rules, systems and processes at the expense of critical thinking, empathy and sound decision making? A recent SMRT incident involving a father, his toddler and an MRT side gate has sparked widespread discussion across Singapore. In the case, the father was reportedly stopped by station staff from using the side gate to pass his child to a family member. Instead, he was told to tap out and back in again, following standard procedures.

On the surface, this may seem like a small operational issue. However, the situation quickly raised a deeper question that many Singaporeans are now asking.

A Rule-Based Society: Strength or Limitation?

Singapore has long been recognised as a rule-based society. Systems and processes are designed for efficiency, fairness and order. This has undoubtedly contributed to the nation’s success. From public transport to education, structure ensures consistency and reliability.

However, over time, this strong reliance on systems has also led to growing concerns. Increasingly, there are observations that Singaporeans, especially the younger generation, may be losing some degree of creativity and critical thinking. Instead of evaluating situations independently, there is a tendency to default to what is written in the rule book.

The SMRT incident highlights this tension clearly. While rules are important for safety and consistency, situations involving a toddler and a caregiver arguably call for a degree of flexibility and empathy. The inability to assess context and make a reasonable judgement raises questions about how decision making is being approached in real-world situations.

Is the Education System the Root Cause?

This leads us to consider a deeper and more complex issue. Could the root of this mindset be linked to the education system?

Singapore’s education system has evolved significantly over the years and continues to improve. Efforts by the Ministry of Education to reduce over-emphasis on exams and encourage holistic development deserve recognition. That said, the system still largely operates within a structured, one-size-fits-all framework.

Students progress along a defined path from Primary to Secondary, then to Polytechnic or Junior College, and eventually to university. At each stage, academic performance plays a critical role in determining opportunities. Those who do not align well with this system may find themselves limited in progression.

As a result, students may become conditioned to focus on getting the correct answer rather than questioning the process. They learn to follow instructions closely instead of exploring alternative solutions. Over time, this can affect creativity, critical thinking and independent decision making.

Even beyond school, outcomes such as job opportunities and starting salaries can still be closely tied to academic results. In sectors like the public service, entry-level compensation often reflects educational qualifications. This reinforces the idea that success is defined by grades, rather than the ability to think critically, adapt and respond with empathy.

Beyond Grades: What Truly Matters for Our Children

At Superstar Teacher, we believe that while academic results are important, they should not be the only measure of a child’s success.

Our approach is centred on nurturing confident learners who are equipped with more than just knowledge. We aim to support children in becoming independent thinkers who can identify problems, analyse situations and explore solutions with clarity and confidence.

Critical thinking is not simply about answering questions correctly. It is about understanding why something works, recognising when a rule applies, and more importantly, knowing when it may not. It involves making sound decisions, managing time effectively and working towards meaningful goals with purpose.

Equally important is empathy. In real-world situations, the ability to consider perspectives, understand context and respond appropriately can be just as valuable as academic excellence. These are the qualities that shape not just good students, but capable individuals.

Through guided learning, structured practice and meaningful mentor interactions, Superstar Teacher encourages students to think beyond standard answers. We focus on helping them develop judgement, resilience and a sense of ownership over their learning journey. In line with our belief to Learn better, we emphasise growth that extends beyond the classroom.

Raising Thinkers, Not Just Rule Followers

The SMRT toddler incident may appear to be an isolated case, but it serves as a useful reflection point. It reminds us that while systems and processes are necessary, they should not replace human judgement.

As parents, educators and members of society, it is worth asking what we truly want for our children. Strong academic results will always matter, but when they step into the working world, other skills become just as critical. The ability to think independently, make thoughtful decisions and act with empathy will define how they navigate complex and unpredictable situations. These are not skills that can be memorised. They must be developed over time through the right environment and guidance.

Ultimately, the goal is not to raise children who simply follow rules. It is to nurture individuals who understand them, question them when necessary and apply them wisely. That is the essence of true critical thinking, and it is a skill that will matter far beyond the classroom.