Frequently Asked Questions

Account Information

Step 1 : Click on Sign up. Alternatively, you can also click here to sign up.
Step 2 : Fill in the details and click on Sign up
Step 3 : You will receive an email containing a link to verify your registration. Click on the link.
Step 4 : You will be directed to the Superstar Teacher portal where you will key in your password.
 

If you did not receive any email from us, check your Spam / Junk folder.

*Alternatively, you can choose to sign up with your Facebook or Google account.
You may retrieve your account and password by submitting a request through our forget password page. Account information will be sent to the email address that you have registered with us.

Possible reasons for unable to sign in with Facebook

  • You do not grant us the permission to retrieve your email address.
  • You registered your Facebook account with your phone number instead of email.
  • Your primary email of Facebook account is not verified or already expired.

Please reset your primary email of your Facebook account and retry.

You will be able to view and update your update after you have login to your account. Click on your Name icon on the top right hand corner and select Profile.

Getting Started

Option 1 : Purchase through our stores at POPULAR Bookstores or call our office at 6341 5516.
Option 2 : Online Purchase
 
Step 1 : In Online Store, click to add the title(s) you want to buy into the Shopping cart
Step 2 : Click on Proceed to checkout
Step 3 : Click on the Pay now button to make payment via VISA / MASTERCARD or Internet Banking.
Option 1 : Licence Key (If you have purchased through POPULAR Bookstores)
 
Step 1 : Click on Registered lessons
Step 2 : Enter the 16 digit licence key and the generated date found inside the card into the Register with Licence Key box.
Step 3 : Click Add to Registered Lessons
Option 2 : If you have purchased online or via our bundled code given by our office, the products are automatically registered for you.
Step 1 : Ensure that you have registered your lessons. See How to register lessons?
Step 2 : In Registered lessons, tick/check the lesson you wish to activate.
Step 3 : Click Yes to proceed.

Expired titles can be renewed for use for younger siblings as long as it is within 3 years after the title expired. To purchase renewal you can,

Option 1 : Purchase through our stores at POPULAR Bookstores or call our office at 6341 5516.
Option 2 : Online Purchase
 
Step 1 : In Expired Lessons, click on Buy renewal
Step 2 : Add the renewal(s) into the Shopping cart
Step 3 : Click on Proceed to checkout
Step 4 : Click on the Pay now button to make payment via VISA / MASTERCARD or Internet Banking.
Option 1 : Renewal Key (If you have purchased through POPULAR Bookstores)
 
Step 1 : Click on Expired lessons
Step 2 : Enter the 16 digit renewal key and the generated date found inside the card into the Register Renewal Key box.
Step 3 : Click Add to Renewal
Option 2 : If you have purchased online or via our bundled code given by our office, the renewals are automatically registered for you.

You will be able to see the available renewals in your account in your Expired Lessons

Step 1 : Ensure that you have enough renewals in your account. See How do I know how many renewals I have/purchased?
Step 2 : In Expired Lessons, tick/check the lesson you wish to renew.
Step 3 : Click Yes to proceed.

Superstar Teacher Courses & Features

Superstar Teacher's Academic Panel recommends giving your child a copy of the worksheet while he/she is viewing the lessons, as it can serve as a supplementary material.

For new users, parents are advised to have a schedule for their child. You may begin by allowing your child to view 2 to 3 parts of a lesson a day* and gradually increasing the duration thereafter.
*It may be too exhaustive for a child to view 1 complete lesson for a start.

For preparation of test and exams, let your child attempt the questions for Revision / Topical Booster (mixed bag) lessons before viewing the video lessons to go through the answers.

Superstar Teacher's Academic Panel recommends giving your child a copy of the worksheet while he/she is viewing the lessons, as it can serve as a supplementary material.

Students are advised to view the teaching components of the video lesson and to attempt the practice questions on their own. After completing the questions, they can view the video lessons to go through their answers.

Alternatively, to improve learning more efficient, students can download the answer sheet to tally with their solutions and view the video lessons (selectively) for questions they did not answer correctly.

Superstar Teacher program goes through every question in the worksheet in our video lessons.

Answer sheet for selected questions is also available for download. However, do note that only the final answer is provided. Students are to refer to the video lesson for the complete workings and explanation.

The downloadable answer sheet serves as a way for (i) parents to mark their child's work and (ii) self-directed learners to learn more efficiently with Superstar Teacher program.

Step 1 : Go to My Lessons
Step 2 : Click on View
Step 3 : Under Download, click on Worksheet PDF or Homework PDF

To view a .PDF file, you will need a PDF reader, such as Adobe Reader on your computer.

This feature is to allow you to go to a specific question in a lesson. The index number can be found on the right of every question on the worksheet. Click on the Index button on the video player to expand the index bar. Select and click on the index you want to "jump" to.

This is a new feature on Superstar Teacher where questions and quizzes are embedded along the video to assess children and track their understanding.

*To view the lessons without the interactive quiz component, simply go into the full screen mode when you view your lesson.

Lessons activated on and before 15 October 20XX will be available for viewing until 31 December 20XX.

Lessons activated after 16 October 20XX will be available for viewing until 31 December for the next year. For example: Lesson activated on 16 October 2015 will expire 31 December 2016.

You can revisit any part of a lesson as many times as you need. There is a 3x viewing limitation for every title. For example, the total number of hours for P5 Math is 40 hours, you will be able to view 120 hours.

Should your child exceeds the total viewing limit, you can call our office at 6341 5516. We will be able to extend the limit for course if there are no abnormal readings detected.

The system will allow ONE account log in for EVERY LEVEL of subjects subscribed and one additional account log in meant for the parent.

  • If you have purchased Primary 3 titles, you will have 2 concurrent logins.
  • If you have purchased Primary 3 and 4 titles, then you will have 3 concurrent logins.
  • The number of concurrent login is capped at 3 for every account.
  • If you have any special reasons which require you to have more than the number that is specified, you can email your request to us at enquiry@superstarteacher.com.

Your access to your Superstar Teacher account will be terminated, if you are found to be sharing your accounts with others.


Online Store Purchases & Delivery Policy

You can pay via credit card (VISA / Mastercard) or Internet Banking (DBS,OCBC,Citibank,Standard Chartered Bank and UOB).

An official invoice will be sent to your email address. You can also view your purchase history after you have login to your account. Click on your Name icon on the top right hand corner and select Purchase history.

All lessons of the purchased title(s) can be activated for immediate viewing upon purchase. Price indicated is final and is inclusive of downloadable worksheets and/or answers.

Price indicated is inclusive of delivery and worksheets will be delivered between 7 to 10 working days. You can also check the status of your order by calling 6341 5516 or email us at enquiry@superstarteacher.com.

The Exchange Policy is only applicable to purchases made through our Online Store / Popular Bookstores. Superstar Teacher does not have a Return policy and strictly does not entertain refunds.

Please note below for the conditions of exchange, and contact us if you need any assistance with exchanges.

Conditions of exchange:
* If you have purchased the wrong level of a similarly-priced title, and wish to exchange it for the correct level.
* If you have been issued the wrong title in your Bundle Code, please email us at enquiry@superstarteacher.com with your Superstar Teacher Account (your email address), the name of the title you would like exchanged, and the correct title to replace it.
* All requests for exchange must be received and performed within 14 days from the date of purchase. After this period, no request for exchange will be accepted.
* Lessons must not be activated.

System Requirements & Troubleshooting

  • Broadband Internet connection
    • A minimum of 30 Mbps download speed is recommended.
    • Preferably a LAN / wired connection.
    • 3G USB Dongle is not recommended as it might not be adequate for streaming video.
  • Internet Browser (Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari).
    Google Chrome is recommended.
  • Adobe Flash player version 9 and above.
The video player uses Adobe Flash. Visit Adobe's website at http://get.adobe.com/flashplayer to install Flash.
  • Ensure that your computer system meets our required specifications.
  • Ensure that Firewall is not blocking port 80 and port 1935.
If you're still unable to view the lesson, contact us at (65) 6341 5517 (Monday to Friday, 9am to 6pm) or email to enquiry@superstarteacher.com for assistance.

The "Please wait while loading..." message appears if the data connection to the streaming video is not continuous. This could be due to,

  1. Your connection speed. As mentioned above, you'll need a broadband connection of recommended 30 Mbps for the best viewing experience.
  2. You are using a 3G USB Dongle or accessing the lesson on a 3G network. Switch to a wired or LAN connection.
  3. You are on a wireless network where there are many people accessing the network at the same time. Try to access the lesson again when there are lesser people on the network.

It is because browser keeps a local copy of web documents such as HTML pages and images, to reduce bandwidth usage.

Please download and follow the instruction to clear off the cache for the browser you use:

  1. Google Chrome
  2. Mozilla Firefox
  3. Apple Safari
  4. Opera
  5. Internet Explorer

It is because browser stores minimum information required for us to provide essential service and better experience.

Please download and follow the instruction to enable the cookie for the browser you use:

  1. Google Chrome
  2. Mozilla Firefox
  3. Apple Safari
  4. Opera
  5. Internet Explorer
  6. Mobile Device