A little clarity.
A lot of support.

Yes! Simply sign up for a parent account to start your free trial and experience the ease and accessibility of online learning.

Option 1: Visit our friendly educational consultant at various Popular Bookstores or call us at 6341 5516.

Option 2: Online Purchase

1. Add the title(s) you want to buy into the cart via Store.
2. Click on Proceed to checkout.
3. Click on the Pay now button to make payment.

Price quoted per title is a one time payment for the period of one year from date of activation.

Log in to your parent account and click on Store. Key in your given code in the Star Code tab.

You can view your purchase history after you have log in to your account in the Wallet Tab.

We accept payment via:

• Credit Card (Mastercard / Visa / Amex)
• Digital Payment (AliPay / WeChat Pay / GrabPay)
• 0% Instalment Plan with OCBC or UOB credit cards*
• Atome
• PayNow

*T&C apply.

No. Rest assured that we do not renew subscriptions without permission or make unauthorised charges to our customer’s credit card as we do not collect or store any of the credit card information.

All sales are final and are non-refundable.

You may exchange any un-activated titles within 14 days from the date of purchase.

Kindly note that exchange is only allowed for a similar-priced or higher-valued title, of which, you will be required to pay the difference.

Should you require any further assistance, kindly contact us at 6341 5517 or email us at support@superstarteacher.com.

Administrative charges may apply.

Select the lessons under your subscriptions page Lesson Tab and click Activate Selected. You would be prompted to assign the lessons to your respective child.

Lessons are available for viewing for a period of one year from date of activation.

Your child can revisit any part of a lesson as many times as they need.

We incorporate the latest technologies to make learning engaging and efficient:

Indexing
The index number on the right column of every worksheet allows your child to skip to a specific question in the lesson.

Interactive Quizzes
MCQ / Checkbox / Open-ended questions are embedded within the lesson to assess your child understanding.

Variable Viewing Speed
If your child find the teachers speaking too fast or too slow, they can vary the speed of the lessons accordingly.

A.I Speech Recognition
Our lessons are embedded with subtitles. Your child can turn it on if they prefer to watch the lessons with subtitles.

A minimum of 500MB broadband internet connection is recommended.

Supported internet browsers:

Google Chrome (Recommended)	Firefox	Edge	Safari

Ensure that you are using our recommended browser and that your device's system meets our required specifications.

If you are still unable to view the lesson, kindly contact us at 6341 5517 or email us at support@superstarteacher.com.

The physical copy of course materials will be provided to students upon subscription to supplement and reinforce their learning.

All course materials are printed double-sided, in black and white and hole-punched.

Course materials will be delivered to you via a third party company (maximum of 2 attempts) within 10 working days.

Please note that all deliveries are fulfilled by a third party company and Superstar Teacher has no influence over their operations. As we remain committed to convey your instructions to the appointed delivery personnel, please be informed that it is the prerogative of the delivery company to accede to your request. We seek your understanding not to penalise us should the delivery company fall short of their service.

Subsequent delivery is chargeable at $20.

Kindly contact us at 6341 5517 or email us at support@superstarteacher.com.

The practice questions are designed to offer competency-based learning with 3 difficulty levels:

• Explorer
• Conqueror
• Achiever

Your child will have to unlock the preceding level before being able to proceed to the next.

There is no fixed number of questions to answer as the unlocking of difficulty levels depends on your child's competency in a particular topic.

No, there is no time limit for each practice. If your child leaves a practice midway through a session, the system will save the session and your child is able to continue from the last session.

Your child will have to attempt and get as many questions correct as possible to progress to the next competency level.

Questions answered incorrectly will slow down their progression and as a result, they would have to attempt more questions.

We will redirect your child to view more relevant lessons to build up the foundation and understanding of the particular topic.

Upon attainment of the Superstar level for a topic, your child will be able to attempt a mixed-bag of revision questions in the Revise Tab.

There are 3 different revision modes, with varying number of questions, that simulate and normalise exam conditions to prepare your child for their exams.

Your child can review their 10 most recent attempts under the History tab.

Your child can clarify their doubts with a mentor immediately by clicking on the Ask Mentor button.

You can find the relevant analytics in your individual child’s profile.

All purchased titles come with free tokens. Additional tokens can be purchased as follows:

You can ask questions of any levels / subjects as long as you have an active subscription.

There is no time limit for each session. However, we are looking at about 15 to 20 minutes, depending on the level of difficulty of the question.

No, but you'll need to have an active subscription to use the tokens.

You can only ask one question per session. Kindly note that each part of a question [e.g. (a), (b), (c)] is taken as one individual question.

You may be advised to start a new session if your question is no longer related to the original question.

We trust that our mentors will provide you with the most suitable method to solve your question within a session. If you would like to seek for a different solution for the same question, you will be required to start a new session.

We have a pool of mentors, some of which may include the teachers from our lessons. Rest assured that all our mentors are carefully selected through a stringent interview process.

No, the system will automatically assign a mentor to you when you post a question on the platform.

You can report the session to us once it has ended via your chat history or send us an email at engage@superstarteacher.com within 3 days from the date of the session.

The achievements consist of daily challenges and different stages where your child can earn stars throughout their learning journey in exchange for a reward.

Yes, they can choose their reward(s) from a list of available items and redeem with their stars earned.

We have a wide range of variety of rewards such as electronic gadgets, board games, stationery and more. Have a look at Barry's Mart.

No. All achievements attained are unique to each individual's account in order to motivate and keep students engaged in their own learning.

Yes, all stars earned will expire on 31 December.

There will be strictly no extension of the validity date. Any stars not redeemed will be forfeited.

All redemptions are final and non-exchangeable.

All redemptions are final and non-refundable.

Yes, we practise a one-child per account policy.

This is to ensure that the analytics collected are true to a particular child’s usage which will in turn help you to assess and track his / her learning progress more accurately.

You can find the relevant analytics in your individual child’s profile.

No, only one log in per account is allowed at all times.

Click on your Name icon on the top right hand corner and select Profile.

You may retrieve your account and password by submitting a request through our forgot password page.

Your account may be suspended due to irregularities being detected by the system. We seek your understanding that the suspension is in protection of your rights in the event that your account has been compromised.

To resolve this, kindly email us at support@superstarteacher.com.

Restoration of account takes a minimum of 2 working days.

Credits is the official virtual currency on our platform. You can earn credits from your purchases, taking part in activities and more.

1 credit earned is equivalent to $1, and you can use them to offset your transaction amount when making your purchase with us online.

Credits are not transferable and cannot be exchanged for cash.

1. You will get 50 credits upon signing up for a new account.

2. Subscribe to our programme. You will receive 3% rebate upon successful subscription.

3% rebate will be credited into your wallet 45 days upon successful subscription.

You can view your credit balance and history in the Wallet tab.

Yes there is. You can check the expiry date of your credits in the Wallet tab.

There will be strictly no extension of validity period and any unutilised credits will be forfeited.

There is no minimum amount of credits you need to accumulate before you can use them to offset your transaction amount. However, there is a minimum check out value of $20 required.

All available credits will be automatically redeemed upon subscription.

Kindly contact us at 6341 5517 or email us at support@superstarteacher.com.

1. Log in to your parent account.

2. Go to the Wallet tab and tap on Cash to find your unique sign-up link.

3. Copy or share the link with your friends.

Referrals are only available if you are a current or past subscriber of Superstar Teacher.

Yes! You can earn:

• Up to $300 cash when your friend signs up using your unique link, Parent ID, or the mobile number linked to your parent account and makes their first subscription of at least $1600.
• An additional $500 cashback bonus when you achieve 5 successful referrals in a quarter.

Go to the Wallet tab and tap on Cash to view your earnings and transaction history.

The minimum payout amount is $100. Any amount below $100 will remain pending until your total earnings reach $100 or more.

Your referral earnings will typically be reflected within 7 days after your friend's successful sign-up and payment.

The cashback reward will only be confirmed once the subscription meets the spending requirement.

Once you are eligible, click the Payout button to request your cash payout. Your payout will only be processed after the request has been submitted.

Payouts are made via bank transfer on the last Friday of the first month of the following quarter.

Supported banks:

• Citibank
• DBS
• POSB
• Maybank
• OCBC
• Standard Chartered
• UOB

Please ensure your bank details are correctly entered under Profile > Payout.

Unfortunately, we are unable to manually credit referral rewards once the sign-up is completed.

Please remind your friend to use your unique referral link or enter your Parent ID/mobile number during sign-up to ensure both of you receive the rewards.

During the sign-up process, there will be a field to input either your Parent ID or the mobile number linked to your account. This is an alternative to using the referral link.

While you can view your referral earnings under the Cash tab, specific details about who signed up may not be shown for privacy reasons.

The cashback reward is only awarded if your friend spends at least $1600 on their first subscription.

There's no limit! Refer as many friends as you like and enjoy the rewards.