Frequently Asked Questions

Account Information

Step 1 : Sign up with your Facebook or Google+ accounts OR fill up your details as required

Step 2 : Check your email for an ‘Account Verification’ email from Superstar Teacher

Step 3 : Click on the verification link

Step 4 : Create a password once directed to Superstar Teacher website

You may retrieve your account and password by submitting a request through our forget password page. Account information will be sent to the email address that you have registered with us.

Possible reasons for unable to sign in with Facebook

  • You do not grant us the permission to retrieve your email address.
  • You registered your Facebook account with your phone number instead of email.
  • Your primary email of Facebook account is not verified or already expired.

Please reset your primary email of your Facebook account and retry.

You will be able to view and update your particulars after you have login to your account. Click on your Name icon on the top right hand corner and select Profile.

Getting Started

Option 1 : Purchase via our booths at various Popular Bookstores or call our office at 63415516.
Option 2 : Online Purchase
 
Step 1 : In Online Store, click to add the title(s) you want to buy into the Shopping cart
Step 2 : Click on Proceed to checkout
Step 3 : Click on the Pay now button to make payment via VISA / MASTERCARD.
Newly purchased lessons are automatically registered. You can find them under Registered Lessons.
Step 1 : In Registered lessons, tick/check the lesson you wish to activate.
Step 2 : Click Yes to proceed.

Expired titles can be renewed for use for younger siblings as long as it is within 3 years after the title expired. To purchase renewal you can,

Option 1 : Purchase through our stores at POPULAR Bookstores or call our office at 6341 5516.
Option 2 : Online Purchase
 
Step 1 : In Expired Lessons, click on Buy renewal
Step 2 : Add the renewal(s) into the Shopping cart
Step 3 : Click on Proceed to checkout
Step 4 : Click on the Pay now button to make payment via VISA / MASTERCARD.

Renewals purchased are automatically registered. You can find them under Expired Lessons.

You will be able to see the available renewals in your account in your Expired Lessons

Step 1 : Ensure that you have enough renewals in your account. See How do I know how many renewals I have purchased?
Step 2 : In Expired Lessons, tick/check the lesson you wish to renew.
Step 3 : Click Yes to proceed.

Courses & Features

For regular viewing, Superstar Teacher's Academic Panel recommends giving your child a copy of the worksheet while he/she is viewing the lessons, as it can serve as a supplementary material.

For preparation of test and exams, you can download and print the worksheets for the Revision / Topical Booster (mixed bag) lessons. Let your child attempt the questions before viewing the video lessons to go through the answers.

Superstar Teacher program goes through every question in the worksheet in our video lessons.

For our Math and Science program, you can also download the answers (for selected questions). There is no downloadable answers for our Chinese and English program.

Step 1 : Go to My Lessons
Step 2 : Click on View
Step 3 : Under Download, click on Worksheet PDF or Homework PDF

To view a .PDF file, you will need a PDF reader, such as Adobe Reader on your computer.

This feature allows you to skip to a specific question in a lesson.

The index number can be found on the right column of every question on the worksheet.

Click on the video player to expand the index bar. Select and click on the index that you wish to view.

Interactive quiz component are questions (MCQ, Checkbox, Open-ended) embedded within the video to assess your child and track their understanding.

Lessons are available for viewing for a period of one year from date of activation.

You can revisit any part of a lesson as many times as you need. There is a 3x viewing limitation for every title. For example, the total number of hours for P5 Math is 40 hours, you will be able to view 120 hours.

Should your child exceeds the total viewing limit, you can call our office at 6341 5516. We will be able to extend the limit for course if there are no abnormal readings detected.

The system will allow ONE account log in for EVERY LEVEL of subjects subscribed and one additional account log in meant for the parent.

  • If you have purchased Primary 3 titles, you will have 2 concurrent logins.
  • If you have purchased Primary 3 and 4 titles, then you will have 3 concurrent logins.

Your access to your Superstar Teacher account will be terminated, if you are found to be sharing your accounts with others.


Online Store Purchases & Delivery Policy

We accept payment via credit card (VISA / Mastercard) or Internet Banking (DBS, OCBC, Citibank, Standard Chartered Bank, UOB).

Price quoted per title is a one time payment for the period of one year from date of activation.

An official invoice will be sent to your email address. You can also view your purchase history after you have login to your account. Click on your Name icon on the top right hand corner and select Purchase history.

All lessons of the purchased title(s) can be activated for immediate viewing upon purchase. Price indicated is final and is inclusive of downloadable worksheets and/or answers.

Price indicated is inclusive of delivery and worksheets will be delivered between 7 to 10 working days. You can also check the status of your order by calling 6341 5516 or email us at superstarteacher@blueorange.com.sg.

All sales are final and are non-refundable.

You may exchange any un-activated titles within 14 days from the date of purchase.

Kindly note that exchange is only allowed for a similar-priced or higher-valued title, of which, you will be required to pay the difference.

Should you require any further assistance, kindly contact us at 63415516 or email us at enquiry@superstarteacher.com.


System Requirements & Troubleshooting

  • INTEL Pentium IV or higher.
  • Broadband Internet connection
    • A minimum of 16 MB is recommended.
    • Preferably a LAN / wired connection.
    • 3G USB Dongle is not recommended as it might not be adequate for streaming video.
  • Internet Browser (Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari).
    Google Chrome is recommended.
  • Adobe Flash player version 9 and above.
The video player uses Adobe Flash. Visit Adobe's website at http://get.adobe.com/flashplayer to install Flash.
  • Ensure that your computer system meets our required specifications.
  • Ensure that Firewall is not blocking port 80 and port 1935.
If you're still unable to view the lesson, contact us at (65) 6341 5517 (Monday to Friday, 9am to 6pm) or email to superstarteacher@blueorange.com.sg for assistance.

The "Please wait while loading..." message appears if the data connection to the streaming video is not continuous. This could be due to,

  1. Your connection speed. As mentioned above, you'll need a broadband connection of recommended 16 MB for the best viewing experience.
  2. You are using a 3G USB Dongle or accessing the lesson on a 3G network. Switch to a wired or LAN connection.
  3. You are on a wireless network where there are many people accessing the network at the same time. Try to access the lesson again when there are lesser people on the network.

It is because browser keeps a local copy of web documents such as HTML pages and images, to reduce bandwidth usage.

Please download and follow the instruction to clear off the cache for the browser you use:

  1. Google Chrome
  2. Mozilla Firefox
  3. Apple Safari
  4. Opera
  5. Internet Explorer

It is because browser stores minimum information required for us to provide essential service and better experience.

Please download and follow the instruction to enable the cookie for the browser you use:

  1. Google Chrome
  2. Mozilla Firefox
  3. Apple Safari
  4. Opera
  5. Internet Explorer
  6. Mobile Devices