FAQs | Instant Homework Help

Struggling with questions and have no one to seek help from? Our mentors aspire to help you learn and understand the concepts behind a question.

All purchased titles come with free tokens. Additional tokens can be purchased as follows:

Tokens SGD
10 $40
20 $70
50 $150

You will need to have a particular subject title in your account in order for you to ask questions relevant to that subject.

There is no time limit for each session. However, we are looking at about 15 to 20 minutes, depending on the level of difficulty of the question.

No, but you’ll need to have active titles to use the tokens.

You can only ask one question per session. Kindly note that each part of a question [e.g. (a), (b), (c)] is taken as one individual question.

You may be advised to start a new session if your question is no longer related to the original question.

We trust that our mentors will provide you with the most suitable method to solve your question within a session. As such, if you would like to seek for a different solution for the same question, you would still be required to start a new session.

We have a pool of mentors, some of which may include the teachers from our video lessons. Rest assured that all our mentors are carefully selected through a stringent interview process.

No, as the system will automatically assign a mentor to you when you post a question on the platform.

You can report the session to us once it has ended via your chat history or send us an email at engage@superstarteacher.com within 3 days from the date of the session.